Q. How do I modify my Plan? +
You can edit your shave plan by going to your profile www.rosesrazors.com/account.You can add or remove products.change the upcoming send date of your shipment.adjust the frequency of your shipments or cancel your plan. Just click on whatever section you would like to modify and take it from there.
Q. How long will it take my order to arrive? +
We partner with the United States Postal Service, to get your shaving products to you quickly. That typically takes about 5-10 business days, and you can always track it by visiting your Rose’s Razors profile or using the shipping confirmation email that we send as soon as your order heads out into the world. Regardless of how you are shipping, you will receive a tracking number from us in your inbox as soon as it ships!
Q. Can't log in or forgot password?+
Let's get you back into your account! First, since you have already created an account with us, be sure to select the bubble next to "returning customers" and then click on the words "forgot password?” just below the "Sign In" button.
Once you have clicked "forgot password?" just type out the email you registered with us, and we will automatically send a password reset email to your inbox. That means you will need to check your inbox and open up that email next!
Be sure to only click the "forgot password?" button once or you will receive multiple emails. If this happens, just open the most recent password email we have sent to you (you can delete the older ones). Otherwise, you will not be able to successfully reset your password. Once you receive a password reset email, you have 24 hours before it expires to open it up, click on the link inside and create a new password.
Q. Where do you ship?+
We currently ship to all areas covered by USPS! In addition to the 48 states, we also ship to US Military APO, FPO & DPO addresses, Puerto Rico, and Guam. shipping to these locations, as well as Hawaii and Alaska, tends to take a bit longer than shipping within the continental US, but we are hard at work to speed up those delivery times.
At this time, we do not ship internationally, but we hope to change that shortly.
Q. How often should I change my blades?+
We estimate our blades should last about 6-8 shaves, though it certainly depends on the type of hair you have and your blade-care habits. We would recommend changing your blades once a week if you shave at least five times a week. For those of you that shave less, we would recommend changing your blade every week and a half or two weeks. You will know it is time for a new blade if you feel it catching on the hair as you shave.
Q. Do you offer free shipping? +
Within the United States, we offer free shipping on any order over $10 and for all our plans.
Q. Do your blades have a trimmer blade on the back? +
They certainly do! Our 5+1 blades have an incredible trimming blade built into the top of the razor. It is perfect for trimming your bikini are, armpits, and anywhere else you need a bit of precision.
Q. Where are your products made? +
Our refills are made in the good old USA, and that is something we are very proud of. Our handles are made of the highest quality materials in China before being shipped here.
Q. Are your blades and handles compatible with other brands? +
Our blades and handles are specially designed to work with each other. Due to all sorts of fun patent issues though this means they will not play well with other brands.
Q. How many blades are in your cartridges?+
Our 5+1 blades feature five high-quality stainless-steel blades arranged for the perfect shave. The blades are spaced just far enough apart to make sure they rinse easily and don’t get clogged.
Q. Do you test any of your products on animals? +
No, we take care to offer you the best products that we can in a conscientious manner. This means no animal testing now or ever. Besides, our pets are cuter with their fur.
Q. How do I change or cancel my order? +
We try to fill and send orders as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. If you are on a shave plan, you can change the timing of your shipments on your profile page. For other orders, please feel free to reach out to our customer service team at email@example.com and we will do our best to get you taken care of.
Q. What is your return policy? +
We love the products we have made, and we think you will too. If, after 5-8 shaves, you find that you are unhappy for any reason, just let us know so that we can help you return your products within 30 days of receipt for a full refund.
It is helpful to remember it does take some time to adjust to a new razor. Experimenting with the angle and pressure should help you find the right approach to giving you a great shave with our razor. Once you get there, we think you will love us!
Q. Can I send a gift from Rose's Razors to my friends?+
You can send anything from the products page of our website as a gift (aren’t you the thoughtful one?). Additionally, you can purchase and send e-gift cards which your recipient can use toward the plan or products of their choice.
Q. Do I have to sign up for a Plan Subscription?+
No way, we wanted you to have options. So feel free to sign up for a plan, or just buy products as and when you need them.
Q. What forms of payment do you accept? +
We accept Visa, MasterCard, American Express, and Discover.
Q. I see 'Stripe' on my bank statement - what's that? +
Stripe is our payment partner. In some cases, you might see 'stripe' (or a variation of stripe) on your credit card statement within the first 24 hours of placing your order. Within a day, Rose’s Razors should appear on your statement in its place. If you have any questions or concerns about this, just reach out, and we can help confirm your order!
Q. How do I use my coupon code?+
Proceed through checkout, and click the “apply coupon code” link on the Shipping information screen. Entering in your code will then apply the discount. Your coupon code is good to go for 90 days (unless otherwise noted) after it was first generated.
Q. How do I use my redemption code?+
Proceed through checkout, and click the "apply coupon code” link on the Shipping Information screen. Entering in your code will then apply the discount. Your coupon code is good to go for 60 days (unless otherwise noted) after it was first generated.
Q. There is a $1 charge on my bank statement - what's that about?+
Don’t worry, that $1 is merely a holding charge. As soon as your order ships out, you will be charged for exactly the total of your order, and that $1 will drop off your statement immediately. It is just your bank talking to our bank saying 'Yup, this is a valid account.'
Q. Is there a fee to join a plan? +
We think you should only have to pay for the products you buy, so there will never be any membership fees.